Frequently Asked Questions

  • Are you licensed?

    Yes. We operate under a State of Alabama Real Estate Company license. All of our staff is licensed by the Alabama Real Estate commission as required as well.
  • Can I reach you after hours?

    Yes. We have a 24/7 answering service. They can reach the on call manager with any emergency 7 days a week.
  • Can you put the money directly into my account?

    Yes. We offer ACH owner payments.
  • Do I get to see the lease or sign it?

    We will approve an applicant based on our criteria and any reasonable special requirements that you provide. If the applicant does not meet those standards or if there is an out of the ordinary situation, we would contact the landlord before approving that application.

    We are glad to provide you a copy of the executed lease if you would like an electronic copy.
  • Do you sell real estate too?

    Druid City Properties does not but some of our team members also sell real estate through our partner company Hamner Real Estate.
  • How and when do I get paid?

    We pay owners the last day of the month. We prefer to pay via ACH but we are willing to mail you a check if that is required.
  • How is rent collection handled?

    We collect most rent online via ACH payment. We also accept credit card (Tenant pays convenience fee), check and money order. We also work diligently to make sure that all rent is paid and collected.
  • How long of a lease do you sign?

    We require a 12 month minimum lease. We are glad to do a longer lease but would make sure landlord was ok with that before we agreed to it.
  • How much security deposit do you charge the tenant?

    Our security deposits are always equal to one month’s rent.
  • How soon can you start managing my property?

    We can start after the management agreement is signed.
  • What happens next after I sign my management agreement?

    We will visit your property to perform an inspection to make sure that it is rental ready and up to our standards. We will then provide you with a list of any needed repairs or changes. Next we take pictures and video and begin marketing the property.
  • How much will my property rent for?

    That depends on the location, size, condition, and time of year (Summer is Best). We are glad to discuss this with you anytime. We also adjust pricing on an ongoing basis when the market allows/demands.
  • What type of properties do you manage?

    Single family homes and individual condo units. We handle traditional properties and student properties.
  • What type of reports do I get and how often?

    We provide an owner statement monthly and an annual summary. We also provide a profit and loss statement summary on multi-unit properties.
  • Who holds the tenant security deposit?

    We hold all tenant security deposits in a separate bank account per the Alabama Real Estate Commission’s requirements
  • How fast can you rent my property?

    Quickly, but it is based on time of year, property condition, and pricing.
  • What are your fees?

    We charge 10% of collected rent. If we do not have your property leased and collected then we do not get paid. Contact us for bulk pricing or properties that rent for more than $2,000 per month.
  • Can I review your management agreement?

    Yes, we are glad to send it to you to review anytime.
  • How do you screen tenants?

    • Require a copy of government ID
    • Verify Income and employment
    • Check Credit
    • Check for Evictions, judgements, and landlord collections
    • Check background (Per new Federal Requirements)
    • Check Landlord reference
    • Require co-signor for students
  • How is Maintenance handled?

    We receive most request via our online tenant portals. We also have a 24/7 answering service. After we identify the problem we determine if it is tenant caused or not. We try to handle all service calls within 24 hours or less. We only use licensed and insured contactors.
  • Can I do my own Maintenance?

    Unfortunately, No. We require licensed, insured and 24/7 service providers for all repairs.
  • Do I have to allow pets?

    No, but we do recommend it with a non-refundable pet fee and/or pet rent. We understand that pets can cause damage but studies show that over 50% of all renters have pets so we feel that some of the best tenants have pets. We also make sure that we screen pets, require extra fees, and have plenty of guarantors and deposits to cover any damage. We also offer inspections to verify property conditions.
  • Where do you advertise my property?

    We use over 50 different websites including Zillow, Realtor.com, Craigslist, and many other rental based websites. We also use social media, the University of Alabama’s housing website, Tuscaloosa Apartment Guide, and other offline methods.
  • What type of tenants do you rent to?

    We will rent to any type of tenant per Fair Housing. We do rent to students and non-students. When we rent to students we do require a guarantor from each student. We DO NOT accept Section 8 though.
  • Can you help me if my property is already leased?

    Yes, we are glad to take over a property that is already leased. We will need a copy of the current tenant’s application, lease, and ledger.
  • Can you help me if my current tenant needs evicting?

    Yes. We are glad to help get your non-paying tenant back paying, to move out of the property, or handle coordinating the eviction process. We use a very good local attorney that specializes in landlord tenant and eviction issues. They are able to complete this process in around 30 days in most cases.
  • Do I pay a management fee when my house is vacant?

    No, we only get paid when your property is leased and the rent is collected.
  • What all do you need from me to begin managing my property?

    We will need the following:
    • Signed management agreement
    • 3 Sets of Keys and 2 garage door openers
    • Druid City Properties listed as additional insured on you insurance that includes $500,000 in liability coverage.
    • Complete owner’s info and property info sheets